101sona FAQ — Answers to All Your Questions

No, each person may only open one account. Attempting to create multiple accounts may result in all accounts being suspended and balances being forfeited. If you have an issue with an existing account, please contact our support team.

KYC verification is required for account security and regulatory compliance. You will need to upload a photo of your national ID or passport along with a selfie. Once verified, your withdrawal limit increases and your account becomes more secure. Verification is typically completed within 24 to 48 hours.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address and we'll send you an OTP or reset link. Use it to create a new password. Your password must be at least 8 characters long — including numbers and special characters is strongly recommended.

An account may be suspended for various reasons — such as incomplete verification, policy violations, or suspicious activity. Contact our 24/7 live chat support and the team will explain the reason and help you resolve the issue.

101sona supports deposits and withdrawals via mobile banking, bank transfer, and various e-wallets. For a full list of payment methods, visit the Cashier section in your account dashboard.

Deposit limits may vary depending on the payment method. The minimum deposit generally starts from BDT 100. The maximum limit depends on your account level and verification status. Check the Cashier page on your dashboard or contact live chat support for exact limits.

Mobile banking withdrawals are typically processed within 15 minutes to 24 hours. Bank transfers may take 1 to 3 business days. Completing KYC verification before your first withdrawal helps speed up the process.

101sona does not typically charge any transaction fees. However, your bank or mobile banking provider may apply a small fee. Check with your payment provider for any applicable charges before making a transaction.

A withdrawal request can usually be cancelled while it is still being processed. Contact live chat support as soon as possible after submitting the request. Once the withdrawal has been approved, cancellation is no longer possible.

101sona offers a welcome bonus, first deposit bonus, reload bonus, cashback offers, free spins, and various time-limited promotions. VIP members receive additional exclusive bonuses. Check the promotions page regularly for the latest offers.

A wagering requirement means you must place bets a set number of times before withdrawing bonus funds. For example, a BDT 100 bonus with a 20x wagering requirement means you need to place a total of BDT 2,000 in bets. Each bonus has its own terms and conditions, so read them carefully before claiming.

No, the welcome bonus is available once only — on your first deposit. However, various promotional bonuses may be available on subsequent deposits. Joining the VIP program gives you access to regular bonuses and rewards.

Bonus funds generally cannot be withdrawn directly. You need to meet the wagering requirements by playing with your bonus balance before any winnings become withdrawable. Some special promotions do offer direct cash rewards with no bonus attached.

101sona offers Live Casino (live baccarat, roulette, and blackjack), slots, bingo, Sports Betting (cricket, football, kabaddi, and more), and virtual games. New games are added regularly.

Yes, 101sona is fully mobile-friendly. You can download the app on both Android and iOS devices, or simply use the website through your mobile browser. The app offers push notifications, fast load times, and an optimized gameplay experience.

If you get disconnected, 101sona's system automatically saves your game state. Once you reconnect, you can pick up right where you left off. For live games, any outcomes during the disconnection period are determined by the server records.

The 101sona Sports section lets you bet on over 30 sports, including cricket, football, kabaddi, tennis, badminton, and basketball. Live betting is available for major tournaments such as IPL, World Cup, and BPL.

Yes, 101sona is a fully secure and licensed platform. All transactions are protected by SSL encryption, player funds are held securely and audited regularly, and we comply with international security standards.

Absolutely. 101sona protects your personal information with the highest level of confidentiality. We do not share your data with third parties, except where required by law. Please read our Privacy Policy for full details.

Go to Account Settings and select the Security option to enable two-step verification. Once activated, you will receive an OTP on your mobile each time you log in. This significantly improves the security of your account.

If you notice any unauthorized login or transaction on your account, change your password immediately and contact our Live Chat support. We will lock your account and launch an investigation right away. Never share your password or OTP with anyone.

Yes, we use an advanced fraud detection system. Always log in through the official website or app and only follow links from trusted sources. If you receive any suspicious emails or messages, please report them to us.